Student Services Building, Rhode Island College

KITE’s design for a new “one-stop” Student Services Center combines health and counseling with student services such as the bursar, registrar, financial aid office, and veteran’s resource services. Currently, access to these important re-sources and support networks are scattered across campus and is an impediment to retention of students, particularly adult learners with competing family, work, and school obligations. 

As part of the discovery process, KITE led programming discussions, developed surveys and studied the operations and needs of several departments to identify synergies and collaborative opportunities. The data gathered from this approach informed the design of a consolidated facility with combined programming that increases work-flow effectiveness, supports cross-training initiatives and provides an important convenience for students. 

Additional information was gathered through an assessment of human factors such as acoustics and privacy, light quality, way finding, and other elements that affect our productivity and well-being.

During discovery efforts, KITE recognized that reconsideration of the building’s planned location was critical and identified an alternate site that creates a new gateway to campus with close proximity to residence halls and improved access for emergency vehicles.  

KITE’s study for the new Student Services Building has determined the location, building size, program requirements and leverages visibility to encourage their effectiveness, increase retention, and improve student experience.